Avosec Support Services

In-depth knowledge and sound understanding if our customers needs

Support options available to customers.

Depending on your purchase or partnership

PREMIUM SUPPORT

Our premium support delivers customers live chat, remote assistance and telephone support. *This is a paid option that can be taken out at the time of purchase.

RESELLER PARTNER

Our partners, live chat, remote assistance and telephone support. Partners can enjoy pre-sales technical assistance, training and web demonstrations.

STANDARD SUPPORT

Our Standard support is provided with all purchases. Customers are required to place an email only support ticket.

Avosec Technical Services team provide outstanding technical support and expertise to our partners and customers. We have a demonstrated track record in bringing leading emerging technology to market, alongside working with leading Info-security companies. Our experienced team of engineers deliver technical services to our customers when they need help most.

Our tech team are certified engineers who provide a wide range of professional services, from initial pre-sales meeting with the end-user, comprehension of the requirements and devising the perfect solution. We help provide comprehensive plan managed through to final delivery, including on-site or remote deployment, configuration support. We can even offer a full SLA-backed Premium service, providing absolute peace of mind. 

Avosec deliver comprehensive product support for Avast Business Antivirus solutions. We also provide Avast partner support and comprehensive avast assistance with sales support, together with the best prices available on Avast business. Our team provide knowledgeable pre-and post sales assistance for Our Avast renewal team offer discount Avast Business Antivirus for partners. We also offer the same excellent service for all of the products we offer.

Professional technical services like no other

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Pre-Sales Consultancy

With over 30 years of experience in security, we have knowledge and expertise to help plan and deliver a security solution to meet any requirement.
Our team of experienced Technical Consultants provide free pre-sales advice for our product portfolio. From finding the right solution to giving guidance on deployment, configuration and on-going challenges, delivering practical advice to meet critical business info-security challenges and to provide protection against the latest cyber threats and attacks.

Security Health checks

Assuring a network is protection correctly using best practices and solutions against cyber-security threats is essential to any business. Providing the best defense against modern threats is a huge challenge, and our Security Health-check is there to help. We’ll review the existing infrastructure – from the core network, endpoints considering your perimeter defenses are adequate. We make recommendations on how to protect organisations data and educate employees on their responsibilities towards a better cyber security aware organisation.

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Installation & Configuration Services

We work to every customer’s specifications to ensure that our deployment and configuration meets their requirements as each organisation is unique, so too is the configuration required to each customer. That’s why our Installation Service is bespoke to every project, and we look at the entire customer’s setup. Our team can cover initial installation, configuration, a live roll-out, reporting, documentation and customer walk-through, whether it’s for a (POC) or a live deployment, and we can be delivered remotely to reduce costs, or on-site anywhere in the world.

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First Response – Post Sales Premium Support

Our support continues throughout the term of the subscription, and it doesn’t stop when the product starts. Our Support Service provided knowledgeable software and cloud product technical support that’s backed up by a Service Level Agreement (SLA), providing complete peace of mind. You will receive Livechart, Telephone and Remote assistance to help resolve your issue promptly. Avosec 1st Response support is a Premium Support package and should be purchased along with your subscription.

Standard Support Included

With every sale we provide after sales support via email as standard. Our team of technicians will review your case and respond accordingly via email to help resolve your issue, or escalate to the vendor should the problem require escalation.

Cyber Security Outsource Services

Let the experts watch over your business cyber security

Managed Cyber Security

We offer 24×7 cyber security managed service. Avosec SOC deliver Endpoint and gateway services to keep your business safe from threats.

SOC for Partners

Let our cyber-security team look after your clients security 24×7 leaving you to focus on your business growth.

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