Avosec Technical Support Services

In-depth knowledge and a sound understanding of our customer’s needs

Support options available to customers.

Depending on your purchase or partnership

PREMIUM SUPPORT

Our premium support delivers customers live chat, remote assistance and telephone support. *This is a paid option that can be taken out at the time of purchase.

RESELLER PARTNER

Our partners can access live chat, remote assistance and telephone support. Partners can also enjoy pre-sales technical assistance, training and web demonstrations.

STANDARD SUPPORT

Our Standard support is free with all purchases. Customers are required to place an email-only support ticket.

Avosec Technical Services team provide outstanding technical support and expertise to our Partners and Customers. We have a demonstrated track record in bringing leading emerging technology to market, alongside working with leading Info-security companies. Our experienced team of engineers deliver technical services to our customers when they need help most.

Our tech team are certified engineers who provide a wide range of professional services, from initial pre-sales meeting with the end-user, comprehension of their requirements and devising the perfect solution. We help provide comprehensive plan management to final delivery, including on-site or remote deployment and configuration support. We can even offer a full SLA-backed Premium service, providing absolute peace of mind.

Avosec delivers comprehensive product support for Avast Business Antivirus solutions. We also provide Avast Partner support and complete Avast assistance with sales support, together with the best prices available on Avast Business. Our team offer knowledgeable pre-and post-sales assistance, and our Avast renewal team offer discount Avast Business Antivirus for Partners. We also provide the same excellent service for all of the products we offer.

Professional technical services like no other

Pre-Sales Consultancy

With over 30 years of security experience, we have the knowledge and expertise to help plan and deliver a security solution to meet any requirement.

Our team of experienced Technical Consultants provide free pre-sales advice for our product portfolio. This includes finding the right solution, giving guidance on deployment, configuration and on-going challenges. We deliver practical advice to meet critical business info-security challenges and protection against the latest cyber threats and attacks.

Security Health Check

Assuring a network is protection correctly, using best practices and solutions against Cyber-Security threats is essential to any business. Providing the best defence against modern threats is a huge challenge, and our Security Health-Check is here to help. We’ll review the existing infrastructure from the core network to endpoints considering your perimeter defences are adequate. We make recommendations for protecting your data and educating employees on their responsibilities for a more cyber security-aware organisation.

Installation & Configuration Services

We work to every customer’s specifications to ensure that our deployment and configuration meets their requirements. Each organisation is unique, and so is the configuration required for each of them. Our Installation Service is bespoke to every project, and as such, we look at the entire customer’s setup. Our team can cover initial installation, configuration, a live roll-out, reporting, documentation and customer walk-through, and applies whether it is for a (POC) or a live deployment – rest assured we can deliver.

First Response – Post Sales Premium Support

Our support continues throughout the subscription term – it does not stop once the product is purchased. Our support service provides knowledgeable software and cloud product technical support, backed up by a Service Level Agreement (SLA), providing complete peace of mind. You will receive Live-chat, telephone and remote assistance to help resolve your issue promptly. Avosec’s First Response Support is a premium support package and should be purchased along with your subscription.

Standard Support Included

With every sale, we provide after-sales support via email as standard. Our team of technicians will review your case and respond accordingly via email to resolve your issue. Alternatively, we will escalate to the Vendor should this be required.

Cyber Security Outsource Services

Let the experts watch over your business cyber security

Managed Cyber Security

We offer 24×7 cyber security managed service. Avosec SOC delivers Endpoint and Gateway services to keep your business safe from threats.

SOC for Partners

Let our cyber security team look after your clients security 24×7, leaving you to focus on your business growth.