Avosec Support Services

Avosec

To receive support for your purchase, please submit a ticket to the appropriate Vendor.

Each support request will be assigned a unique ticket number, allowing you to track the status of your inquiry. You may be required to provide logs or additional relevant information to help resolve the issue efficiently.

Product Support Links

To receive support for your purchase, please submit a ticket to the appropriate Vendor listed below.

Avast and AVG Business Support

https://www.avast.com/business-support-contact#pc

For Malwarebytes/ThreatDown

https://support.threatdown.com

Bitdefender

https://www.bitdefender.com/en-us/support/contact-us?last_page=BusinessCategory

G Data software

https://www.gdatasoftware.com/support/contact

TitanHQ

https://helpcenter.titanhq.com/support/home

NovaBackup

https://support.novabackup.com/hc/en-us

Avosec Premium Support Contract Subscribers

Avosec Premium Support Subscription is our in-house support Service access. Premium Support is dedicated to providing timely and effective assistance for our customers, ensuring seamless operation and security. Our team of highly trained experts stands ready to address any technical concerns, ranging from troubleshooting to guidance on maximizing our security products. Whether you’re experiencing issues with antivirus, endpoint security, or other managed services, Avosec Support is here to help you maintain optimal performance and security.

To access our support services, customers can easily place a ticket by filling out the form provided below:

Name: Provide your full name to help us identify your account and personalize our support.
Email: Enter your email address so we can confirm your request and communicate directly with you.
Phone Number: Including your phone number allows us to reach out quickly if necessary.
Product: Indicate which Avosec product requires assistance for more efficient troubleshooting.
Issue Description: Describe the issue in detail, including any error messages or unusual behavior, to help our team diagnose the problem accurately.
Attachments: If applicable, upload any relevant screenshots, log files, or other documents via email to support @ avo sec(dot) com, to aid in understanding the issue.

After submitting the form, our support team will promptly review your ticket and respond with a resolution plan or follow-up questions. We’re committed to delivering fast and effective solutions so you can return to business as usual, backed by Avosec’s robust security infrastructure.

THIS SERVICE IS ONLY AVAILABLE TO PAID AVOSEC PREMIUM SUPPORT CUSTOMERS.

Customers without Premium Support Contracts should log tickets with relevant vendors using the above vendor links.

If you are interested in subscribing, please contact us at +44 207 100 4509.
Premium support is available to any customer of the above vendors with Subscription.