Avosec Support Services
Avosec’s certified representatives are poised and ready to provide you with unrivalled support via online services, e-mail or phone. Trained in-depth on Avosec’s cyber security solutions, as well as antivirus and antimalware technologies, our support is provided by experts and we committed to being responsive to your needs and to providing you with the highest level of technical support.
Support Options for you to choose.
Standard Support Package
The Standard support option is included free with all purchases, it offers email only access to our support team. Once received an engineer will be assigned and will communicate with you via email to help you resolve your issue, or answer your questions.
Premium Support Package
At Avosec we understand that some businesses require an extra level of support and require a greater level of assistance. For this reason we have created our PREMIUM SUPPORT Package.
Our premium service operates on an annual fee basis and can be used for any issues related to products purchased from us.
Some of the benefits of PREMIUM SUPPORT :-
Premium Priority Assistance
Premium Telephone Break/Fix Support Premium Telephone advice and guidance Premium Live Chat Support via our website Premium Remote Assistance
Premium Priority Assistance
As with any software product, everybody needs help sometimes. With our Premium package you will be top of the list and given priority over Standard support inquiries.
Premium Telephone Break/Fix Support
If you are having problems with the product and need help urgently, our PREMIUM SUPPORT gives you this luxury. Get help fast and when you need it. This service is only available with our Premium package.
Premium Telephone advice and guidance
If you are have any question related to the product or need advice and guidance on how to use, configure, deal with a virus or false positive. Just pick up the phone.
Premium Live Chat Support
Support via our website Live Chat offers you immediate help when you need it. Just visit our website and when an engineer is free they will accept your call and help you.
Premium Remote Assistance
Our expert engineers are here to help. If you need hands on guidance to fix a problem then you can book remote assistance with our team. You can do this via https://support.avosec.com, my Live chat or telephone.
PREMIUM Package ONLY Telephone Support
[UK] +44 (0) 207 100 4509
[BG] +359 (0) 2 491 7532
* The free phone support is available for the Premium Support Package customers only, who purchase directly with Avosec! As a guide if Premium Support Package is not paid on your invoice then you have Standard Support only.
PREMIUM Package ONLY Livechat Support
Ask about your issues with products and receive our response immediately!
Standard Support at Avosec Helpdesk
Submit a support-request ticket and benefit from better tracking.