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Avosec the distribution company

Policy documents


Cookie Policy

1. What Are Cookies
As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.
For more general information on cookies see the Wikipedia article on HTTP Cookies: https://en.wikipedia.org/wiki/HTTP_cookie
2. How We Use Cookies
We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.
3. Disabling Cookies
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this).
Alternatively, you could visit www.aboutcookies.org, which contains comprehensive information on cookies on a wide variety of browsers. You’ll also find details on how to delete cookies from your computer. To learn about controlling cookies on the browser of your mobile device please refer to your handset manual.
4. The Cookies We Set
When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
5. Third Party Cookies
In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.
Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.
We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, Twitter, LinkedIn, Google+, YouTube, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.
6. More Information
Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.
However if you are still looking for more information then you can contact us through one of our preferred contact methods.
Contact details:
E-mail address: [email protected]
Correspondence address: PO Box 2089 Croydon CR90 9PG.
Last Updated: 24th May 2018


Privacy Policy 

Important Information
AV-Outsource Limited t/a Avosec understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits our websites, https://www.avosec.com, https://www.avastshop.co.uk and https://privacy.avosec.com (“Our Sites”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
This Policy applies to our Head office in the UK and our affiliate sales office in Sofia, Bulgaria.
Please read this Privacy Policy carefully and ensure that you understand it. Your unconditional acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Sites and you will be required to read and accept this Privacy Policy when signing up for an Account. If you do not accept and agree with this Privacy Policy, you must stop using Our Sites immediately.
1. Definitons and Interpretation
In this Policy, the following terms shall have the following meanings:
"Account" means an account required to access and/or use certain areas and features of Our Site;
"Cookie" means a small text file placed on your computer or device by Our Sites when you visit certain parts of Our Sites and/or when you use certain features of Our Site. Details of the Cookies used by Our Sites are set out in section 13, below;
"Cookie Law" means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
"personal data" means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
"We/Us/Our" AV-Outsource Limited t/a Avosec , a limited company registered in England under company number 04608367, whose registered address is 15-19 Cavendish Place, London W1G 0DD and our affiliate sales office in Sofia, Bulgaria.
2. Information About Us
Our Sites is owned and operated by AV-Outsource Limited, a Limited company registered in England under company number 04608367, whose registered address is 15-19 Cavendish Place, London W1G 0DD
Our VAT number is 835 8857 75.
Contact details:
E-mail address: [email protected]
Correspondence address: PO Box 2089 Croydon CR90 9PG.
3. What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Sites. Our Sites may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them as we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites. Such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
4. Your Rights
As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
• The right to be informed about Our collection and use of personal data;
• The right of access to the personal data We hold about you (see section 12);
• The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14);
• The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
• The right to restrict (i.e. prevent) the processing of your personal data;
• The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
• The right to object to Us using your personal data for particular purposes; and
• Rights with respect to automated decision making and profiling.
If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
5. What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal and non-personal data (please also see section 13 on Our use of Cookies and similar technologies and Our Cookie Policy on Privacy Dashboard https://privacy.avosec.com/cookie-policy.html):
• Full name;
• Address;
• Business/company name;
• Tax ID;
• VAT number;
• Job title;
• Contact information such as email addresses, telephone and fax numbers;
• IP address;
• Web browser type and version;
• Operating system;
• A list of URLs starting with a referring site, your activity on Our Site, and the site you exit to;
• We do not store card or bank account details
6. How Do We Use Your Data?
All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data (e.g. by subscribing to emails), or because it is in Our legitimate interests. Specifically, We may use your data for the following purposes:
• Providing and managing your Account;
• Process orders and applications submitted by you;
• Providing and managing your access to Our Sites;
• Personalising and tailoring your experience on Our Sites;
• Supplying Our products and services to you (please note that We require your personal data in order to enter into a contract with you);
• To contact you if you requested communication from us;
• Personalising and tailoring Our products and services for you;
• Replying to emails from you;
• Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by disabling your subscription from your profile page, by following the Unsubscribe link in the footer of the newsletter e-mail or by sending us an e-mail to [email protected];
• Market research;
• Analysing your use of Our Sites and gathering feedback to enable Us to continually improve Our Sites and your user experience;
It is very important to us that we provide you with the highest level of service. In order to help us do this we will from time to time send you information you might find useful, including information about new products and services. If you do not wish to receive these details please e-mail us at [email protected]
With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email, telephone or post with information, news and offers on Our products and services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR.
Third parties (including Google, PayPal) whose content appears on Our Sites may use third party Cookies, as detailed below in section 13. Please refer to section 13 for more information on controlling Cookies. Please note that We do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.
You have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it.
We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
Personal data provided in connection to your software subscription will be retained for 6 full calendar months after the day on which your subscription is due to expire.
Personal data provided in connection with direct marketing or newsletter subscriptions will be retained as long as your subscription remains active and your consent is considered to be valid.
7. How and Where Do We Store Your Data?
We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
Your data will only be stored in the Uk and the European Union.
Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Sites.
Steps We take to secure and protect your data include:
We are totally committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put into place suitable physical, electronic and managerial procedure to safeguard and secure the personal data we collect against loss, theft, misuse, unauthorised access, disclosure, alteration and destruction. Access to your personal information is restricted to authorised personnel only.
8. Do We Share Your Data?
In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal obligations, a court order, or a governmental authority.
We will not share, sell or rent your personal information to third parties. However, we may disclose your information to third parties to enable us to supply products and services to you on Our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising, and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law. We will not share, sell or rent your personal information to third parties. Please see list below of the third parties with whom your data may be disclosed:
Avosec Distribution, Avast, Avira, Copperfasten, AVG, GData, Google, Paypal, Mailerlite, Blue Solutions, Kite Distribution and MHX.
We may compile statistics about the use of Our Sites including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
9. What Happens If Our Business Changes Hands?
We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
In the event that any of your data is to be transferred in such a manner, you will be contacted in advance and informed of the changes. When contacted you will be given the choice to have your data deleted or withheld from the new owner or controller.
10. How Can You Control Your Data?
In addition to your rights under the GDPR, set out in section 4, when you submit personal data via Our Site, you may be given options to restrict Our use of your data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails and at the point of providing your details and by managing your Account).
You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
11. Your Right to Withhold Information
You may access certain areas of Our Sites without providing any data at all. However, to use all features and functions available on Our Sites you may be required to submit or allow for the collection of certain data.
You may restrict Our use of Cookies. For more information, see section 13 and Our Cookie Policies on https://privacy.avosec.com/cookie-policy.html.
12. How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at [email protected], or using the contact details below in section 14. We will send you a subject access form to complete and return to us.
13. Our Use of Cookies
Our Sites may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Sites and to provide and improve Our products and services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
By using Our Sites you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. Third party Cookies are used on Our Sites for monitoring of how you travel through the website, loading media files like images and videos, performing automated translation and providing payment services. For more details, please refer to section 6, above, and to section 13.6 below. These Cookies are not integral to the functioning of Our Sites and your use and experience of Our Sites will not be impaired by refusing consent to them.
All Cookies used by and on Our Sites are used in accordance with current Cookie Law.
Before Cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Sites may not function fully or as intended. You will be given the opportunity to select the types of cookies that you would like to be set in your browser.
Certain features of Our Sites depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.6. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.10, but please be aware that Our Sites may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
The following first party Cookies may be placed on your computer or device:
Name of Cookie Purpose Strictly Necessary
PHPSESSID Preserves user session state across page requests. No
language Saves the user's preferred language on the web site. No
currency Saves the user's preferred currency on the web site. No
lz_visits Saves the user’s visits on the web site. No
lz_last_visit Saves the user’s visits on the web site. No
lz_userid Saves the user's livechat ID on the web site. No
cookie_consent_level Saves the user’s Cookie Consent on the website. No
and the following third party Cookies from PrivacyPolicies.com may be placed on your computer or device:
Name of Cookie Provider Purpose
cookie_consent_level PrivacyPolicies.com:
https://privacypolicies.com/cookie-consent Saves the user’s Cookie Consent on all websites their service
Remote_sid Google:
https://policies.google.com/technologies/types YouTube media playback
OTZ Google:
https://policies.google.com/technologies/types Google website analytics services
Our Sites uses analytics services provided by Google. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Sites is used. This, in turn, enables Us to improve Our Sites and the products and services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
The analytics service(s) used by Our Sites use(s) Cookies to gather the required information.
The analytics service(s) used by Our Sites use(s) the following analytics Cookies:
Name of Cookie Purpose & Type Provider
OTZ Analytics services Google:
In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Sites more quickly and efficiently including, but not limited to, login and personalisation settings.
It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
14. Contacting Us
If you have any questions about Our Sites or this Privacy Policy, please contact Us by email at [email protected] or by post at PO Box 2089 Croydon CR90 9PG. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).
15. Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Sites and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Sites following the alterations. We recommend that you check this page regularly to keep up-to-date.
Last Updated: 24th May 2018


Terms & Conditions


1. Definitions
"Business Customer" means customers who are purchasing Goods from the Company for the purpose of their trade, business, craft or profession.
"Company", "we", "us" means AV-Outsource Limited of PO Box 2089, Croydon, CR90 9PG and registered office address of 15-19 Cavendish Place, London, W1G 0DD
"Customer", "you", "your" means Business Customers or individual customers (Consumers) purchasing Goods from the Company.
"Consumer" means an individual or individuals purchasing Goods from the Company for purposes which are outside their trade, business, craft or profession.
"Goods" means the Software or other products listed on the Company's website which the Company agrees to sell to you in accordance with these terms
"Intellectual Property" means any patent, copyright, database right, moral right, registered design, trade mark, or other industrial or intellectual property right subsisting anywhere in the world.
"Licence Key" means a specific software-based key number issued to you by the Company to activate and use the Software
"Online Account" means a financial credit account held by the customer on the Company's website to make payments for Goods purchased
"Order Confirmation" means the quotation, order documents, invoice or order form
"Price" means the gross amount payable for the Goods
"Software" means any software, library, utility, tool or other computer or program code, in object (binary) or source-code form as well as related documentation, provided by the Company to the customer. Software includes; software provided by the Company or accessed by the customer through the internet or other remote means (such as websites, e-mails, portals and "cloud-based" solutions).
2. General
1. The headings appearing in these terms and conditions are for guidance only and shall not in any way be deemed to effect or prejudice the interpretation or effect thereof.
2. These terms and conditions constitute the entire agreement between you and the Company. You acknowledge that you have not relied on any statement, promise or representation made or given by, or on behalf of, the Company which is not set out in these terms.
3. These terms and conditions shall apply to both Consumers and Business Customers save where otherwise expressly stated.
4. Personal data owned by the Company from you shall be held and processed in accordance with all applicable laws and consistently with the Company's privacy policy, which can be located on the Company's website. If you breach these terms, and the Company takes no action, the Company will still be entitled to exercise its rights and remedies in respect of that breach at a later date, or in any other situation where you breach these terms.
5. A person who is not a party to the agreement shall have no right under the Contract (Rights of Third Parties) Act 1999, to enforce any term of the agreement.
6. Some of the Goods we sell to you come with manufacturer's guarantee. For details of the applicable terms and conditions, please refer to the manufacturer's guarantee provided with the Goods.
7. If you are a Consumer, a manufacturer's guarantee is in addition to your legal rights in relation to Goods that are faulty or not as described. Advice about your legal rights is available from your local Citizens Advice Bureau or Trading Standards Office.
8. If you require an Online Account, you agree for a Credit Check to be performed by the Company before an Online Account can be authorised.
3. Order and Acceptance
1. You may place an order for Goods directly with the Company either online or by telephone. The placing of any order by you represents your offer to buy subject to these terms and conditions. Please note that the contract between you and the Company is formed only when the Company accepts your order by issuing you with an Order Confirmation in writing.
2. Any Goods forming part of your order which are not detailed in the Company's Order Confirmation do not form part of that contract. If you notice any inaccuracies or errors in your Order Confirmation, you must contact the Company promptly upon receipt, and ideally immediately, so that the Company has an opportunity to correct any mistake or clarify any misunderstanding before commencing delivery.
3. You may receive an automatic email acknowledgement of your order. This does not constitute our acceptance to your order.
4. You should take care to ensure that all information that you provide when placing your order is up to date, accurate and/or sufficient for the Company to fulfil your order. If the information you have provided is outdated, inaccurate and/or insufficient, the Company reserves the right to refuse your order.
5. By placing an order you represent that you have legal capacity to enter into a contract. You should ensure that your account information which is kept with us is accurate and updated as appropriate. Such information and any passwords or Licence Keys given to you for the purpose of accessing the Goods, should be kept secure against unauthorised access.
6. Every time you order Goods from the Company, the terms in force at the time will apply to the contract between you and us. Any changes to these terms will be brought to your attention on the Company’s website.
4. Price and Payment
1. Prices payable for Goods are those in effect at the time of acceptance. Prices may be indicated on the website or an Order Confirmation.
2. Unless otherwise expressly agreed in writing, the Price does not include installation, operator training, travelling and, if any, such are provided or carried out by the Company, the Customer shall pay the Company its standard charges for them. These additional charges are available on request.
3. If you are a Consumer, the Company requires payment in full prior to delivery, and will suspend delivery and/or performance until full payment is received. The Price to be paid by you will be set out in the Order Confirmation. Your method of payment will be set out in the payment information on the Company's website.
4. The Customer shall pay VAT on any sum payable by the Customer to which it applies at a rate prevailing at the appropriate time.
5. For the purposes of the remainder of these terms and conditions, the Price shall be deemed to be the basic Price payable by the customer, plus the amount of any such changes as aforesaid and VAT.
6. In the unlikely event of any discrepancy between the Price set out in the Order Confirmation and the Price stated on the Company's website or all other advertising, you should contact the Company immediately. If the Company is not notified of any discrepancy within 7 days of the date of delivery, the Price on the Order Confirmation will be deemed accepted.
7. If you are a Business Customer and you hold an Online Account with the Company, payments for Goods ordered must be received within 30 days from the date of the Order Confirmation. The time for payment shall be of the essence. Customer payment terms are subject to a Credit Check by the Company. The Company may agree to invoice you in advance, or extend credit for the purchase of Goods.
8. The Company shall be entitled to charge interest on overdue amounts at a rate of 8% above the Bank of England base rate, calculated on a daily basis until actual payment is made in full. If any sum due from the Customer to the Company under the agreement is not paid by the due date for payment, then (without prejudice to any other right or remedy available to the Company), the Company shall be entitled to cancel or suspend its performance of the agreement or any order including cancelling the software until arrangements as to payment or credit has been established, which are satisfactory to the Company.
9. No counter-claim or set-off may be deducted by you from any payment due without our written consent.
10. Any extension of credit allowed to you may be changed or withdrawn at any time at the Company's absolute discretion. You shall indemnify us on demand against any out of pocket expenses incurred in relation to recovery of any overdue amounts.
11. In the event that an account is outstanding, we will refer the matter to our debt collection agents, which will incur costs. Any costs incurred to collect the debt will be added to the debt plus VAT at the prevailing rate. You agree that you will be legally liable to pay the Company that surcharge and that payment of the same can be enforced against you in Court. You also agree to pay interest as per Clause 4.8 in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, which interest is payable both after and before any judgement of the Court and continues to accrue.
5. Delivery Ownership and Risk
1. If you are a Consumer, delivery of the Goods is made once payment in full has been received by the Company.
2. Delivery of the Goods shall be made electronically to a location specified by the customer
3. The Company reserves the right to make delivery by instalments. In the event these terms and conditions shall apply to each delivery as though it were the subject of a separate contract.
4. Once the Company delivers the Goods to you, you will take on risk of damage to, or loss of the Goods.
5. If you are a Business Customer and have an Online Account, the Company shall deliver the Goods electronically to the location specified by the customer. The time for delivery shall not be of the essence, delivery shall be within a reasonable time. The delivery of the Goods may be made in instalments. The Company shall not be liable for any loss including loss of profit, costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Goods (even if caused by the Company's negligence), nor will any delay entitle the customer to terminate or rescind the agreement.
6. If for any reason the customer does not accept delivery of any of the Goods when they are ready for delivery, or the Company is unable to deliver the Goods on time because the customer has not provided appropriate instructions, documents, licenses or authorisations, then the Goods will be deemed to have been delivered on the date they would otherwise have been delivered, risk passing to the customer (including for loss or damage caused by the Company’s negligence).
7. Ownership of the Goods will pass to you once the Company receives the payment in full or when the Company delivers the Goods to you (or your representative), whichever is later. The transfer of ownership of the Goods does not mean that you own any Intellectual Property in the Goods you purchase from the Company. Ownership of such Intellectual Property remains with the manufacturer. If the contract is terminated before that passing of ownership occurs, the Company may recover Goods or cancel any licence key supplied to you and you agree to assist the Company in such circumstances.
8. If you are a Business Customer, you may resell the Goods before ownership has passed to you solely on the following conditions:
a. Any sale shall be effected in the ordinary course of your business at full market value; and
b. Any such sale shall be the sale of the Company’s Goods on your own behalf, and you shall deal as principal when making such a sale, and you shall hold such part of the proceeds of sale to represent the amount owed by you to the Company on trust on behalf of the Company, and you shall account to the Company accordingly.
9. The Company shall be entitled to recover payment for the Goods, notwithstanding that ownership of any of the Goods have not passed from the Company.
6. Termination, Cancellations and Returns
1. If you are a Consumer, you have a legal right to return the Goods and cancel a contract under the Consumer Protection (Distance Selling) Regulations 2000, during the relevant period. Your right to cancel will ceaseif the contract is for the sale of Software to you, which is delivered to you sealed or electronically, and it is unsealed or used (electronically or otherwise) by you or by someone acting on your behalf.
2. If Software has been downloaded or the Licence Key has been entered, this will be deemed as unsealed or used.
3. If the customer fails to pay the Company any sums pursuant to the contract, the Company may, notwithstanding previous credit arrangements, and without limiting any other right or remedy available to the Company:
a. Terminate the contract and suspend and/or cancel the Goods or any further deliveries to the customer.
b. Require the payment of all unpaid invoices, whether or not they are then due,
c. Charge the customer interest (both before and after any judgment) on the amount unpaid at the rate of 8% above the Bank of England base rate from time to time until full payment is made.
4. The Company shall have the right to treat the contract as repudiated by the customer forthwith and without notice should the customer become bankrupt or insolvent, or make any arrangements or compound with its creditors, or should any receiver be appointed in respect of its undertaking or any of its assets, or should a judgment be obtained against it and remain unpaid for a period in excess of 30 days.
7. Retention of title
1. If you are a Business Customer, and Goods are delivered to you on credit or where you are to pay the Company by invoice, and in either case we deliver the Goods to you without having first received payment, the following clauses shall apply:
a. Title to the Goods in any one order shall not pass from us to you until payment in full of the Price payable in respect of such order (including any interest or other payments due in respect of those Goods) has been received.
b. Until payment has been made in full for any Goods, you shall have possession of those Goods as our agent and shall store the Goods in such a way as to enable them to be readily identified as our property, and keep proper and accurate records to enable us to distinguish the Goods for which payment has been made in full from those Goods for which payment is outstanding.
c. If you sell any Goods to the fullest extent permitted by law, you shall hold (on a fiduciary basis) all proceeds of such sales on trust for us and in a separate account. You undertake immediately upon being so requested by us to assign to us all rights in respect of those proceeds and that separate account and/or all rights and claims which you may have against any customers arising from such sales until payment is made in full as aforesaid, and not to assign such rights and claims to any third party without our prior written consent.
d. The Company reserves the right to cancel any Goods in respect of which payment is overdue, declined or lapses and thereafter to resell the same.
2. If you are a Consumer, we will only deliver Goods to you once we have received payment in full for the Goods. Title to the Goods will pass to you on delivery by us.
8. Intellectual Property/Copyright
1. The customer shall not be entitled to any rights of copyright or design or any similar right in respect of any of the Goods.
2. The customer agrees not to copy, reproduce, or alter the Goods in any way. The customer must indemnify the Company against all liability whatsoever including expenses and legal costs reasonably incurred by the Company in respect of any claim which may be made against the Company for alleged breach of any such right.
9. Software
1. Software is subject to separate Software licence agreements accompanying the Software media and any product guides, operating manuals, or other documentation presented to the customer during the installation or use of the software. Where any Software is supplied by the Company, the Software is licensed by us to the customer for the period specified in the Order Confirmation.
2. If you are a Business Customer, and except to the extent expressly provided by the Company in writing or under relevant licence terms, Software is provided as is without any warranties, terms and conditions as to quality, fitness for purpose, performance or correspondence with description, and we do not offer any warranties or guarantees in relation to Software installation, configuration or error/defect correction. You are advised to refer to any licence terms with regard to determining your rights against the manufacturer.
3. Software shall only be permitted to be returned if the seal has not been broken (electronically or otherwise), and/or if the Software has not been accessed or used.
10. Force majeure
1. The Company will not be liable or responsible for any failure to perform, or delay in performance of any of our obligations under the contract that is caused by an event outside our control. An event outside our control means any act of God or any event beyond our reasonable control including, without limitation, strikes, lock outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not), or threat or preparation of war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks, or the impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
11. Liability
1. The Company shall not be liable for any loss of use of the goods and/or consequential loss arising out of any defect in the goods or otherwise.
2. The customer shall indemnify the Company against all liability whatsoever in respect of any claim which may be made against the Company by any third party or damage to person or property alleged to arise out of or in respect of the Goods or their use.
3. The Company shall not be responsible for any damage or losses arising from defective installation of the Goods by you from the use of the Goods in connection with other defective, unsuitable or defectively installed equipment which has not been supplied by us, your negligence, in proper use of the Goods or use in any manner inconsistent with the manufacturer's specifications or instructions, and you shall not be entitled to return the Goods which have been damaged in this way.
4. Nothing in these terms limits or excludes our liability for:
a. Death or personal injury caused by our negligence.
b. Fraud or fraudulent misrepresentation.
c. Breach of the terms implied by Section 12 of the Sale of Goods Act 1979 (title and acquired possession); or
d. Defective products under the Consumer Protection Act 1987.
5. Subject to the above clause, the Company will under no circumstances whatsoever be liable to you, whether in contract, tort including negligence, breach of statutory duty or otherwise, arising under or in connection with the contract for:
a. Any loss of profits, sales, business or revenue.
b. Loss or corruption of data, information or software.
c. Loss of business opportunity.
d. Loss of anticipated savings.
e. Loss of goodwill; or
f. Any indirect or consequential loss.
12. Law and jurisdiction
1. If you are a Consumer, please note that these terms are governed by English law. This means a contract for the purchase of Goods through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree that the Courts of England and Wales will have non exclusive jurisdiction. However, if you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
2. If you are a Business Customer, these terms are governed by English law. This means that the contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non contractual dispute or claims), will be governed by English law. We both agree to the exclusive jurisdiction of the Courts of England and Wales.